CarryPorter Privacy Policy

CarryPorter is operated by Travelcafe Travel and Visa Services ("CarryPorter," "we," "us," or "our"), registered at 578 Udyog Vihar, Phase 5, Gurgaon, Haryana 122001, India. This Privacy Policy explains what information we collect through the CarryPorter mobile application ("App"), how we use it, and the choices you have.

By using CarryPorter, you agree to the collection and use of information as described here.

1. Information We Collect

1.1 Account and Identity Information

• Name, phone number, and email address
• Address (where provided)
• Profile photo

1.2 Identity Verification (KYC)

• Travellers/carriers: We require identity verification via DigiLocker (masked Aadhaar) and PAN (via a licensed verification partner). We do not store your full Aadhaar number — only a masked version is retained as returned by DigiLocker.
• Senders: Identity verification is currently optional. Senders who complete verification receive a "KYC verified" badge; others are shown as "not identity-verified" to travellers, who are asked to check ID at physical handoff.
• Your profile photo is locked after KYC approval and cannot be changed independently, to ensure it matches your verified identity for in-person handoffs.

1.3 Location Data

• We collect both approximate and precise location data to match trips, deliveries, and nearby listings.

1.4 Payment Information

• Payments are processed through Razorpay, our third-party payment processor. We do not store your full card, UPI, or bank account details — these are handled directly by Razorpay under its own security and compliance standards.
• We retain records of transaction amounts, status, and timestamps for order history and dispute resolution.

1.5 Messages and Communication

• In-app chat messages between senders and travellers are collected and processed — including by an AI moderation system — to detect and prevent unsafe behavior (e.g., attempts to move communication off-platform, harassment, or prohibited content) before a deal is confirmed.

1.6 Photos

• Photos uploaded for listings, item verification, or dispute resolution are collected and may be processed by our AI moderation system to verify authenticity and check for prohibited content.

1.7 Device and Technical Information

• Device identifiers, crash logs, and diagnostic data (via Firebase Crashlytics) to help us fix bugs and improve stability.
• App interaction and usage data to understand how features are used.

1.8 Customer Support

• Information you provide when contacting support, including your user ID and the nature of your query.

2. How We Use Your Information

We use the information above to:

• Verify identity and maintain trust and safety on the platform
• Facilitate trip listings, requests, deals, and payments
• Enable in-app communication and moderate it for safety
• Process payments and refunds
• Send notifications relevant to your deals and account
• Investigate disputes, complaints, or policy violations
• Improve app performance and fix technical issues
• Comply with legal and regulatory obligations

3. How We Share Information

• With other users: Limited profile information (name, photo, reputation signals such as "N successful deliveries," and verification status) is shown to other users as needed to facilitate a deal.
• With service providers: We share information with providers who help us operate the app, including Razorpay (payments), DigiLocker and our KYC verification partner (identity checks), Firebase (infrastructure, storage, crash reporting, and push notifications), and Anthropic, PBC (AI-based chat and content moderation).
• For legal reasons: We may disclose information if required by law, regulation, legal process, or governmental request.
• We do not sell your personal information to third parties.

4. Data Retention

We retain your information for as long as your account is active and as needed to comply with legal obligations, resolve disputes, and enforce our agreements. KYC records, chat history, and transaction records tied to completed deals with other users may be retained even after an account deletion request, where necessary for legal, safety, or dispute-resolution purposes.

5. Your Rights and Choices

• Account deletion: You may request deletion of your account by emailing support@carryporter.in with your registered phone number, requesting account deletion. Deletion requests are processed within 30 days.
• Access and correction: You can update most profile information directly in the app. For KYC-locked fields (such as your profile photo), contact support.

6. International Users

CarryPorter supports international sender/traveller corridors. If you are located outside India, your information will be transferred to and processed in India, where our servers and processing partners are based.

7. Children's Privacy

CarryPorter is not intended for users under 18. We do not knowingly collect information from minors.

8. Security

We use industry-standard measures to protect your information, including encrypted transmission and restricted access to sensitive data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the app or by email. Continued use of CarryPorter after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

For questions about this Privacy Policy or your data, contact:

Travelcafe Travel and Visa Services
578 Udyog Vihar, Phase 5, Gurgaon, Haryana 122001, India
Email: support@carryporter.in